Program Overview

As globalization and competition intensifies, business access information and transparency becomes more prevalent; corporations require additional tools to effectively seize market opportunities. They are faced with effective management challenges. They face problems and issues regarding communicating with management more smoothly, with effectively scaling their business and expanding their customer base.

The solution is the family of OfficeTen Unified Communications Gateway (UCG) products and software. The OfficeTen Unified Communications method is to integrate the users with a variety of everyday communications venues on the same platform. These products improve corporate communications efficiency and reduce operating costs. OfficeTen Unified Communications solutions provide customers with an intelligent framework to help their businesses be more closely integrated with communications and business processes and the most appropriate medium to ensure that efficient distribution of information.

Typical OfficeTen Networking Structure

Program Features

• UC Client (OTex)

• User Presence - View other OTex user’s real-time information in the network. Select the most appropriate means of communication to contact one each other.
• Extension linkage – View real-time display phone status, with its traditional fixed phone bundle and can in the fixed switch or back and forth between the phone and OTex.
• Convenient conference call capability – Established through the OTex conference system and can easily scheduled meetings and the convening of meetings. Therefore, this eliminates the need for the cumbersome steps which save time and employee resources.
• Short Message - Users can use OTex for the book contacts in bulk or single SMS. Administrators can send text messages to each user to manage effectively.
• Address Book and Click Dial-up – This feature supports enterprises, individuals and the sharing of many other types of contacts. If you need to set up a voice call, the client\user needs only click on the appropriate icon on the other side of the system will it automatically connect the two sides of the phone? The establishment of this call method greatly simplifies the number and dial-up user’s tedious process making fixed-line cellular calls more convenient.
• VPN client - Employees can easily travel with the company retain the same communication environment.
• Support CRM Extensions - Seamlessly connects with the CRM.

• Extension Roaming：No matter where you are you can simply access the network. You can maintain global adoption of client-side extension with OTex roaming

• One Pass：Follow-me on the business-side with existing communication terminals such as PHS, fixed telephone, mobile phone and other associate, providing only the same external number.

• Dual-Call Service：The OTex system has flexibility to switch between landline calls, which make make communication faster, improves efficiency and provides a more favorable communication experience.

• Unified Conferencing：Participating members can access at anytime and anywhere through a variety of communication terminals conference meetings, which reduces costs and increases efficiency.

• Unified Messaging (Voice to Email, FAX to Email)：Allows users via Email to receive voice messages and faxes. Allowing users to access information in the work enterprise with convenience and high efficiency.

• Contact Center：Provides users, including ACD, IVR, queue management, client-side software seats, complete reporting system, and many other functions. Also includes solutions to help customers handle voice calls, e-mail or Web-based communication on a more effective manner.

• Management Center：Either English \ Chinese Web interface management, user-friendly, soft switchboard, real-time call control and display management functions. The system has real-time alerting and troubleshooting features to help clients resolve their problems and issues.