Itibia 's Customer Support provides you with fast, expert technical support for all Itibia OfficeTen series products. It allows you the ease and convenience of communicating via phone or email and a well-defined escalation path that ensures your customer issues will receive priority attention.

The Customer Support program is designed to give you effective access to Itibia Software's Customer Support Analysts. Telephone support lines are open to all Itibia customers five days a week, 8am to 5pm. In addition, premium level support, 24 x 7, is also available. Simply call 86-512-62620668 , extension 823 .

Product Upgrades
All customers with current maintenance agreements receive free product upgrades. To obtain the latest product upgrade, please email service@itibia.com .

Customer Support Portal
All customers with current maintenance agreements have access to Itibia's customer support portal where you can submit and review support related inquiries.

If it's difficulty to locate, please call our customer support department at 86-512-62620668-823 .

Itibia support OfficeTen users with different service grades according to their requirement and choice. Currently, two support levels are offered, Basic Service and Platinum Service, users can choose service by themselves based on their system purpose and individual specific situation.